REFUND & RETURNS
At Lasmarca LLC, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please follow our refund and return policy:
Return Terms
- Time Limit: You may return an item within 30 days of receiving it.
- Item Condition: Items must be unworn, unwashed, and retain their original tags and packaging. All returns must be in new condition.
- Exclusions: The following items are not eligible for returns:
Discounted items
Return Process
- Return Request:
Contact our Customer Service team with your order number and the product you wish to return. You can contact us by email or phone. - Receive a Return Label:
Once your return request is confirmed, we will send you a return label or instructions. Please ensure you use the return label provided to avoid shipping or other fees. - Packaging and Shipping:
Place the item in its original packaging, ensure it is securely packaged, attach the return label, and ship to the address provided.
Refund Policy
Once we receive and inspect your returned merchandise, your refund will be processed within 3-5 business days.
Refunds will be issued to your original payment method and may take some time to appear in your account, depending on your bank or payment provider.
Exchange Policy
To exchange an item, please contact our customer service directly. We will assist you in processing the exchange; if there is a price difference, you may be charged an additional fee or receive a refund.
Thank you for choosing Lasmarca LLC. We look forward to providing you with an excellent shopping experience!