FAQs

Welcome to Lasmarca LLC’s FAQ page! Below are some of the most frequently asked questions from our customers. If you have further questions while shopping, please feel free to contact us.

1. How do I place an order?
   You can browse our assortment, select the items you want, and add them to the shopping cart. Once you’ve made your selections, click the shopping cart icon and follow the prompts to enter your shipping information and payment method to check out.
2. Can I change or cancel my order?
   If you wish to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but once an order has entered the shipping process, changes or cancellations are not possible.
3. How much does shipping cost?
   Shipping costs vary depending on your location and the shipping method you choose. You will see the specific shipping costs at checkout.
4. How long will it take to receive my order?
   Orders generally take 1-3 business days to process, with delivery times depending on your location and the shipping method you choose. You can find the estimated delivery time in your order confirmation email.
5. How do I track my order? After receiving your order confirmation email, you will receive a tracking number. You can enter this number on the website or visit the courier’s official website to track your order.
6. How long does it take for returns and refunds?
   We typically process refunds within 3-5 business days of receiving the returned item. Refunds will be credited to your original payment account, but the exact timeframe may vary depending on your bank or payment platform.
7. Can I exchange an item?
   Yes, you can request an exchange by contacting us. Please note that the exchanged item must be unworn, unwashed, and have all its original tags attached.
8. Do you ship internationally?
   Currently, we primarily offer domestic shipping. If you require international shipping, please contact us for more information.

Thank you for choosing Lasmarca LLC! If you have any further questions, please feel free to ask. Happy shopping!